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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
How long will it take for my order to ship?
Orders are typically processed within 1–2 business days and delivered within standard Australian shipping timeframes.
Do you offer free shipping?
We do not offer free shipping; delivery fees are calculated at checkout based on your location.
Can I change my shipping address after placing an order?
Please contact us immediately after placing your order — we can update the address if it hasn’t been dispatched yet.
What if my package is delayed or lost?
If your order is delayed or missing, contact our support team and we’ll assist you with tracking and resolution.
Payment Information
What payment methods do you accept?
We accept major credit/debit cards and PayPal payment options available at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways.
Can I use multiple payment methods for my order?
Currently, only one payment method can be used per order.
When will I be charged for my order?
Your payment is charged immediately after your order is successfully placed.
Return & Exchange
What is your return policy?
Returns are accepted within our return period; customers are responsible for return shipping costs.
How do I return an item?
Contact our support team to initiate a return and receive return instructions.
Are there any items that cannot be returned?
Items that are used, damaged, or not in original condition may not be eligible for return.
When will I receive my refund?
Refunds are processed after inspection and typically completed within a few business days.