We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy & Data Protection Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our website, placing an order, or interacting with us, you consent to the collection and use of your personal information as outlined in this policy.
Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including but not limited to:
- Full name
- Billing and delivery address
- Email address
- Phone number
- Payment and transaction details (processed securely by third-party payment providers)
- Order history and product preferences
- Communications between you and our customer support team
We may also collect non-personal information such as browser type, IP address, device information, and website usage data through cookies and analytics tools to improve our website performance and user experience.
How We Use Your Information
Your personal information is collected and used for the following purposes:
- To process and fulfil orders, payments, deliveries, and returns
- To communicate with you regarding orders, shipping updates, and customer support enquiries
- To verify identity and prevent fraud or unauthorised transactions
- To comply with legal and regulatory obligations
- To improve our products, services, website functionality, and customer experience
- To send promotional communications or marketing materials (where consent has been provided)
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Payment Security
We do not store or have direct access to your full payment details. All payments are processed through secure, trusted third-party payment gateways that comply with industry security standards, including PCI-DSS requirements. These providers are responsible for safeguarding your payment information.
Disclosure of Personal Information
We may disclose your personal information to third parties only when necessary to operate our business, including:
- Shipping and logistics providers for order delivery
- Payment processors to complete transactions
- IT service providers for website hosting and maintenance
- Government authorities or regulatory bodies when required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted systems, access controls, and internal data handling procedures.
While we take all reasonable precautions, no method of data transmission over the internet is completely secure. By using our website, you acknowledge and accept this risk.
Cookies & Analytics
Our website uses cookies to enhance functionality, remember user preferences, and analyse website traffic. Cookies do not identify you personally but help us improve site performance. You may disable cookies in your browser settings, though some website features may not function correctly.
Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or outdated. Requests can be made by contacting our customer support team. We may require verification of identity before processing such requests.
Children’s Privacy
Our website is not intended for use by children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.
Changes to This Policy
We reserve the right to update or modify this Privacy & Data Protection Policy at any time. Changes will take effect immediately upon being published on our website.